Refund policy
REFUND POLICY
We have a 30-day returns policy, which means you have 30 days after receiving your product to request a return.
To be eligible for a return, your product must be in the same condition as you received it, unused and in its original unbroken packaging. You also need the receipt or proof of purchase.
To start a return, you can contact us at info@alliambeauty.com. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@alliambeauty.com.
DAMAGES AND QUESTIONS
Please inspect your product when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the problem and make it right.
REFUNDS
We will notify you when we have received and inspected your return, and let you know if the refund has been approved or not. If approved, you will automatically be refunded via your original payment method. Remember that it may take some time for your bank or credit card company to process the refund.
We will charge you the extra costs that arise in the case of incomplete returns, or alternatively do not accept the return.
Remember to save the receipt for your return and send it traceable so that we can reimburse you for the return even in cases where the package is lost during delivery.
If you are not sure what applies to the right of withdrawal, you can read more about this at Konsumentverket.se or download a standard template for a withdrawal form here. https://www.konsumentverket.se/contentassets/c78f43844da74c7786821d8d12a98b5a/angerblankett_konsumentverket_150817.pdf
ANNAT EU LAND
If you live in an EU country other than Sweden, you can submit a complaint online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr. In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body. Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.
OUTSIDE EU
When we start delivering outside the EU, any import VAT and customs duty is up to you to pay.
NO ORDER CONFIRMATION
Due to technical error or other circumstances beyond We are Beauty AB's control, your order confirmation may be delayed or not be received at all. If your order confirmation takes more than 30 minutes, please contact our customer service.
COMPLAINT
We follow the Swedish Consumer Agency's recommendations for e-commerce. Customer service must always be contacted via email (info@alliambeauty.com) within a reasonable time. For more information see below. Complaints about a broken product must be made within a reasonable time after the fault has been discovered, but no later than 1 year from the time of purchase. Please note that the broken product and packaging must be saved until the matter is resolved. If the product is not in stock or has expired, we will contact you before further processing. We normally handle complaint cases within 3-14 working days. In the event of an approved purchase complaint, we will refund the amount for your order within 30 days.
ALLERGIC REACTION
If you have had an allergic reaction to any product you purchased from us, please contact us at info@alliambeauty.com
MODIFICATION OF TERMS
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with ordering or visiting the website.