REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your product to request a return. Shipping costs are non-refundable on returns.

To be eligible for a return/refund, and for health and hygiene reasons, your product must be in the same condition that you received it, unused and in its unopened original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at info@alliambeauty.com. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return-related questions at info@alliambeauty.com.

DAMAGES AND ISSUES

Please inspect your product upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

REFUNDS

We will notify you once we have received and inspected your return, and inform you if the refund is approved or not. If approved, you will automatically be refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

We will charge you for any additional costs incurred for incomplete returns, or alternatively not accept the return.

Please remember to save your return receipt and send the package with tracking so that we can compensate you for the return even if the package is lost in transit.

If you are unsure about your right of withdrawal, you can read more at Konsumentverket.se.

OTHER EU COUNTRIES

If you reside in another EU country outside Sweden, you can submit a complaint online via the European Commission’s platform for dispute resolution.

In the event of a dispute, we follow decisions from ARN (The National Board for Consumer Disputes in Sweden) or equivalent dispute resolution bodies. Any dispute regarding the interpretation or application of these terms shall be governed by Swedish law.

OUTSIDE THE EU

When we begin deliveries outside the EU, any import VAT and customs duties will be your responsibility to pay.

MISSING ORDER CONFIRMATION

Due to technical errors or circumstances beyond the control of We are Beauty AB, your order confirmation may be delayed or not received at all. If your order confirmation takes longer than 30 minutes, please contact our customer service.

CLAIMS

We follow the Swedish Consumer Agency’s recommendations for e-commerce. Customer service must always be contacted via email (info@alliambeauty.com) within a reasonable time. For more information, see below.

Claims regarding defective products must be made within a reasonable time after the defect has been discovered, but no later than 1 year from the date of purchase. Please note that the defective product and packaging must be saved until the matter is resolved. If the item is out of stock or discontinued, we will contact you before proceeding further.

We usually handle claims within 3–14 business days. In the case of an approved claim, we will refund the purchase amount within 30 days.

ALLERGIC REACTION

If you experience an allergic reaction from any product purchased from us, please contact us at info@alliambeauty.com.

CHANGES TO TERMS

We reserve the right to make changes to these terms at any time. Updates to the terms will be published online on the website. The amended terms are considered accepted in connection with an order or a visit to the website.