ALL I AM
We have a thirty-day returns policy which means you have thirty days after receiving your product to request a return.
In order to be entitled to a return, your product must be in the same condition as when it was delivered to you, unused and in its sealed original packaging. You will also need a receipt or proof of purchase.
To initiate a return, please contact us at firstname.lastname@example.org. Items which are sent to us without first requesting a return will not be accepted.
You can always contact us with any questions about returns at the following address: email@example.com.
DAMAGE AND QUESTIONS
Please inspect your product on receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item so that we can assess the problem and make it right.
We will notify you when we have received and inspected your return and we will let you know whether your refund has been approved or not. If it is approved, then the money will be automatically refunded via the original payment method. Remember that it may take some time for your bank or credit card company to process the refund.
We will deduct any extra costs incurred in the case of incomplete returns, or we will not accept the return.
Remember to keep the receipt for your return and to send it by tracked delivery so that we can compensate you for your return in the event your package is lost in transit.
If you are unsure about the rules regarding your right of withdrawal, you can read more about this at konsumentverket.se or download a standard returns form template here: https://www.konsumentverket.se/contentassets/c78f43844da74c7786821d8d12a98b5a/angerblankett_konsumentverket_150817.pdf
OTHER EU COUNTRIES
If you live in an EU country other than Sweden, you can lodge your complaint via the EU Commission’s platform for dispute resolution. Visit http://ec.europa.eu/consumers/odr. In the event of any disputes, we will adhere to the decisions made by the National Board for Consumer Disputes or an equivalent dispute resolution body. Disputes regarding the interpretation or application of these general terms shall be interpreted in accordance with Swedish law.
OUTSIDE OF THE EU
When we deliver products outside of the EU, it will be up to the consumer to pay any import VAT and customs duties.
NON-RECEIPT OF ORDER CONFIRMATION
As a result of technical error or other circumstances beyond the control of We are Beauty AB, your order confirmation may be delivered late or not delivered at all. If your order confirmation takes more than thirty minutes to come through, please contact our customer service team.
We follow the recommendations of the Swedish Consumer Agency for e-commerce. Our customer service team must always be contacted by email (firstname.lastname@example.org) within a reasonable period of time. See below for more information. Complaints regarding faulty products must be made within a reasonable time after discovery of the fault, and always by no later than one year from the time of purchase. Note that the faulty product and its packaging must be retained until such time as the matter is resolved. If the item is no longer in stock or has been discontinued, we will contact you before proceeding. We normally process complaints within a period of between three and fourteen working days. If your complaint is upheld, we will refund the cost of your order within a period of thirty days.
If you have experienced an allergic reaction to a product you have purchased from us, please contact us at email@example.com
CHANGES TO THESE TERMS
We reserve the right to make changes to these terms at any time. Changes to the terms will be published online on the website. The amended terms shall be considered accepted when you make an order or visit the website.